Frequently Asked Questions (FAQs)

Account Opening

How do I open an individual account?

You can apply online here, or you can request for an application pack to be sent to you. Please call 0722502470 (ext 3) or email us here to request this.

How do I open a corporate account?

Please call 0722502470 (ext 3) or email us here to request an application form.

After applying for an account online, what happens next?

After submitting an application online, one of our Customer Services team will contact you should we need further documentation. If you do not hear from us within 2 days, please contact our Customer Services team on 0722502470 (ext 3) or alternatively email us here.

What happens after your account opening documents are submitted?

After we receive all the relevant account opening documents, we will process your account application. You will be notified of the status of your application by email. If you do not receive an email within 2 days of submitting your application, please call the Customer Services Team on 0722502470 (ext 3). Alternatively, you can email us here.

Where can I get help with account opening?

If you have any questions about opening an account, please call our Customer Services Team on 0722502470 (ext 3). Alternatively, you can email us here.

After my account is made live, how do I log into the trading platform?

To log into your live account, use the username and password provided to you. Enter these details in the relevant textboxes at the top right hand corner of the website and select the ´live´ option.

For instructions on logging into the downloadable version of the trading platform, please click here.

Personal Details

What should I do if I have forgotten the username or password of my account?

Click on ´Forgotten Password?´ in the top right hand corner of the website. You will automatically receive a new password via email. Please do not copy and paste your password from the email to the password field on the trading platform. It is best that you type it in manually.

What happens if I enter a wrong username or password?

After 3 failed attempts, your access to the trading platform will be suspended for security reasons. Please contact our Customer Services Team to unlock your password.

How do I update my personal details?

To amend any of your personal details, please contact our Customer Services Team on 0722502470 (ext 3). Alternatively, you can email us here to request a ´Personal Particular Form´. Please complete and sign the form, and return it to: Trade 247 Ramat gan, p.o box 1780 zip code 52117

Demo Account

How do I apply for a demo account?

Please click here. Once you have completed the relevant details, you will receive an ´Account Activation Confirmation Notification´ email. In this email, there will be a username and password. To log into your demo account, please enter the username and password at the top right hand corner and select the ´Demo´ option. For instructions on logging into the downloadable version of the trading platform, please click here.

Deposits & Withdrawals

How can I deposit money into my account?

You can fund your account by credit, debit card or bank transfer. In order to meet money laundering regulations, we will only accept payment from a card or account registered in your name and not from any third party.

Credit Cards and Debit Cards

Credit Cards

We accept Visa and MasterCard. For legal reasons we are unable to accept cards where the cardholder is a US resident.

Credit card payments can be made electronically once you log in to this site. Successfully authorised payments will be available immediately.

Your credit card provider may treat deposits you place with us as a cash advance (and charge you accordingly). Unfortunately, we are unable to tell if this will be the case.

We do not charge for any deposit method other than credit cards (2% of the transaction value). You may, however, be required to pay fees to your payment provider if you pay by credit card or bank transfer.

UK Debit Cards

The easiest way of depositing funds is a secure on-line payment by debit card. We accept UK Maestro, Visa-Delta, Solo and Electron cards. Please note we do not accept American Express or Irish Laser Cards.

Debit card payments can be made electronically once you log in to this site. Successful authorised payments will be available immediately.

Please note we do not accept American Express cards.

Bank Transfer

You can use the following information to fund your account via bank transfer. Please note that all currencies share the following details:

Please check the grids below for the relevant account number and IBAN.

For Retail Clients:

Deposit Currency Account Number: IBAN (only needed for international transfers)
Sterling 50022039 IBAN GB65 BARC 2092 6050 0220 39
Euros 73394399 IBAN GB21 BARC 2092 6073 3943 99
US Dollars 82667177 IBAN GB66 BARC 2092 6082 6671 77

For Professional Clients:

Deposit Currency Account Number: IBAN (only needed for international transfers)
Sterling 23168638 IBAN GB66 BARC 2092 6023 1686 38
Euros 63519222 IBAN GB80 BARC 2092 6063 5192 22
US Dollars 57882900 IBAN GB93 BARC 2092 6057 8829 00

Please be advised that bank transfers can take up to 4 days to reach your account.

How can I withdraw money from my account?

You need to download a copy of the Withdrawal Form and either email or fax it to our Customer Services Team.

Send via e-mail here

Fax: +44 (0)1923 845 308

Alternatively, you can post the completed form to: Trade 247 Ramat gan, p.o box 1780 zip code 52117

Customer Services

We recommend that you fax or email the withdrawal form to us for fastest processing. At present you will not be able to request a funds withdrawal through the trading platform. Once we have ensured that you have sufficient funds in your account for your requested withdrawal, we will process the withdrawal and remit the funds to either the card you originally funded with (MasterCard rules currently prevent us from making payments to MasterCards and we are unable to pay back to Maestro Cards) or to the bank you have registered with us, should you have originally funded by way of bank transfer. You will normally receive the payment three business days after the request is processed.

All withdrawal forms must reach Trade 247 by 12:30pm London Time in order to be processed on the same day, otherwise they will be processed on the following day.

Trading Platform

Where can I download Saturn TRADER?

To download Saturn Trader: Download Saturn Trader (Right-click > Save As)

How do I log into the web based version of the trading platform?

In the top right hand corner of our website, enter the username and password provided to you. Select either 'Live' or 'Demo' depending on what type of account you have, the click 'Login'. The web based version of the trading platform will be launched.

Where do I get help with use on the trading platform?

To get help on our trading platform see User Guides. If you have any further questions, please feel free to call us on 0722502470 (ext 3) or email us here.

Why can´t I connect to the trading platform?

First, please check your system meets the minimum system requirements and that your computer can access other web pages on port 80 (0722502470 (ext 3)).

I am a Firefox 3 user. How do I re-install the Flash-Player in order to launch the demo account?

You can download and install the latest Flash Player from adobe here. You will be prompted to close all your open browser windows to continue. Once the installation has successfully completed, open a new browser window and go to our home page and log-in with your username and password at the top of the page as normal

What should I do if I did not receive a statement by email?

If you did not receive a statement, please call us on 0722502470 (ext 3) or email us here. Alternatively, you can always retrieve a copy of the statement from the trading platform.

Statements

What can I see in my statement?

You will be able to see your executed trades, open positions, currency ledger activities, account summary and valuation.

To retrieve a copy of the daily or monthly statement user guide please call 0722502470 (ext 3) or email us here.

What if the statements are not showing the correct information?

If you do not think that the information shown in a statement is correct, please contact us within 2 days of the statement date by calling 0722502470 (ext 3) or emailing us here. If you do not contact us within 2 days of the statement date, you will be deemed to have accepted the transactions(s) listed in the statement

Where can I get help on statements?

To see a copy of the daily or monthly statement user guide, click here. Alternatively, please call us on 0722502470 (ext 3) or email us here.

Orders & Trades

How can I place a linked order?

On the trading platform, click on the ´Open positions´ panel, select the open positions in which you wish to place the linked order and click on the ´create linked order´ icon. Alternatively, you can call our dealing desk at 0722502470 (ext 3) to place a linked order.

What is the minimum contract size?

The minimum contract size depends on the instrument, and is typically one unit for any share, index or commodity. See Market Info for further details of minimum contract sizes with us.

Spread Trading

Click Here to see more Spread Trading related FAQs.